User agreement

This Agreement defines the terms of use of paid consultancy by Users/Customers. This service is developed to optimize еру working time and opportunities.

1. General conditions

1.1 The use of materials and services from the Site is regulated by the current legislation of the Republic of Moldova.

1.2 This Agreement is a public offer. By sending a request, the User/Client is considered to have joined this Agreement.

1.3 When the request for paid consultation is sent, it is received by our specialist consultant, who determines the complexity and time required to solve a specific task. Based on this assessment, an invoice will be sent to the User for payment.

1.4. From the moment of payment, the specialist consultant proceeds with the work and informs the User/Client of the acceptance of the request and the estimated time needed.

1.5. If additional information is required to provide a full answer to questions, the Client / User must provide it upon request.

1.6. The Website Administration has the right to unilaterally change the terms and conditions of this Agreement at any time. Such changes come into force after 3 (three) days from the moment of placing the new version of the Agreement on the site. If the User does not agree with the changes made, he must stop accessing the Site, stop using materials and services of the Site.

2. User Obligations

2.1. The User agrees not to take any actions that may be considered as violating the legislation of the Republic of Moldova or international law, including in the field of intellectual property, copyrights and/or related rights, as well as any actions that lead to, or may lead to operational disorder of the Website and services of the Website.

2.2. It is not allowed to use the materials from the Site without the consent of the right-holders. For the rightful use of the Website materials it is necessary to conclude license agreements (obtaining licenses) from the Rights Holders.

2.3. To pay for the consultancy services, according to the issued invoice.

2.4. Not to ask vague questions or provide information that is distorted or untrue.

3. 3. Other conditions

3.1 All possible disputes arising from this Agreement or related to it shall be settled in accordance with the legislation in force of the Republic of Moldova

4. Payment procedure

We have envisages several payment options.

Choose the most convenient for you:

In cash

The calculation and payment of services is made in lei (MDL).

In this case, you pay for the service at the branch that provides you the service.

After payment, you will receive the payment slip.

By transfer

If you are a legal entity, choose payment “By transfer”, when ordering a service on the website. You will indicate your company details in the dedicated form. This data is required for printing out the tax invoice. After placing the order, you will automatically receive the invoice at the e-mail indicated at registration. You will also be able to print the payment order on that page. We will proceed with work only after the receipt of funds into the bank account.

Payment by card

You can pay online with your personal or company card. Before ordering, contact our specialists and specify if the service can be provided.

When ordering, select payment by bank card and follow the on-screen instructions. After placing the order, you will be transferred to the bank’s page to enter your card details.

After paying for the service, you will soon receive a confirmation message about the payment made.

5. Refund

Refund — cancellation of services, which occurs after the payment, but before the start of the service itself.

To avoid unnecessary costs, we recommend that you consult with our managers before cancelling the service.

Cancellation is not accepted after our specialists have proceeded with work or the services have actually been provided.

In case of refund, the means will be transferred on the card account only, used for paying the service.

The company does not charge penalties for refund under the conditions described.

6. Restrictions and limitation of liability

The services provided by our company are limited to the following:

• the services are provided only on the territory of the Republic of Moldova.

• we do not fill in customs declarations to be presented to other authorities than the constitutional authorities of the Republic of Moldova;

• the services are provided under and strictly in accordance with the legislation of the Republic of Moldova, as well as the international treaties to which it is a party;

• the company bears only the following legal liability: tort (based on the civil law of the Republic of Moldova) or contractual (based on the written contract).

The User confirms that he/she has read all the clauses of this Agreement and unconditionally accepts them.